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Considering Customer Satisfaction as our first Priority, we provide 7-Days of Return and Exchange Policy. Customer can contact us within 7-Days from the Date of Delivery for any Return and Exchange related queries.
How to Return the Product?
Customer need to return the received product from nearby Courier Services to Address provided below:
B-90, Shantiniketan Society, Near Ashadeep-6 School, Kapodara, Surat-395006, Gujarat
and Share the Courier Slip on Mail or WhatsApp.
What to do after Returning the Product?
Once you complete the above Steps, we’ll verify with the Returns and will provide you 3 options to Choose from:
1. Exchange with Same Product (In case of Defects).
2. Exchange with other product you’ve Selected.
3. Avail Credit Note for Future Purchases.
How soon will I get my Store Credit?
Once your return is received and inspected, we will send you an email/WhatsApp to notify you that we have received your returned item. Once your item is inspected and approved, we will send your credit note (credit notes are issued on your registered email address). Please note, Dress Me Royal reserves the final right to refuse or accept a return or exchange. All disputes are subject to Surat Jurisdiction only.
How to use Store Credit?
Once you receive the credit note code from us, you can apply it on our website at the checkout page, after the checkout page, you have to apply the credit note code in the ‘COUPON CODE’ section and click on ‘APPLY’. You will see the discount code will immediately be reflected and the amount will be deducted in total as per your given discount amount. Please note that the full amount of store credit is to be used at once. If there are any issues in using the credit note code, please contact our customer care team and they will be of assistance.
What about lost shipments?
Please note that Dress Me Royal is not responsible for shipments lost on transit. We use top tier shipping companies including FedEx, Delhivery and BlueDart to ensure reliable and fast deliveries worldwide.
Dress Me Royal Contact: